Source: Broadway Books, p.230 (2002)
Keywords: management, knowledge worker management, project management
Main concept of this book is that pushing for efficiency, when everybody every minute works for the company in a reportable manner cuts the necessary reserve of time for change management,and hence such organizations become unable to change, which is a dead sentence in the modern knowledge industry. Of course, it's also complemented with a number of other related great ideas, as most of the DeMarco's books are. Some of them include a chapter on risk management (and inability of some managers accept the very idea of risk), relationship of fear, safety and adaptability of organizations, why trust is essential and how to earn it, where the change happens, and more.